SHIPPING POLICY

At Freestyle Ontario, we strive to provide you with a seamless and enjoyable shopping experience. As part of our commitment to excellent customer service, we have partnered with Printify Drop Shipping to fulfill your orders efficiently. Please take a moment to review our shipping policy to understand how we handle shipping and delivery of your purchases.

Processing Time

- After you place an order on our website, please allow 1 to 3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer, but we will always do our best to fulfill your order as quickly as possible.

Shipping Methods

- We offer various shipping methods to ensure your order reaches you in a timely and cost-effective manner. The available shipping options will be displayed at checkout, and you can choose the one that best suits your needs.

Shipping Times

- Shipping times may vary depending on your location and the shipping method selected. Generally, our shipping times are as follows:

- Domestic (within Ontario): 2 to 7 business days

- Domestic (outside Ontario): 3 to 10 business days

Please note that these are estimated shipping times, and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen weather conditions.

Shipping Costs

- Shipping costs are calculated based on the shipping method selected, the destination address, and the weight of the items in your order. You can view the shipping costs at checkout before finalizing your purchase.

Order Tracking

- For most shipments, we provide tracking information that allows you to monitor the status of your order in real-time. Once your order is shipped, you will receive an email with the tracking details.

Shipping Restrictions

- While we aim to deliver our products to as many locations as possible, there may be certain destinations with shipping restrictions. Currently, we only ship within Canada, International shipping is not available.

Order Issues and Delays

- In the rare event of a shipping delay or if there are any issues with your order, our customer support team will be readily available to assist you. Please contact us at [insert customer support email] with your order number and any relevant details, and we will work to resolve the matter promptly.

Lost or Damaged Shipments

- In the unfortunate event that your order is lost or arrives damaged, please notify us immediately. We will initiate a thorough investigation and either arrange a replacement or issue a refund, depending on the circumstances.

Change of Shipping Address

- If you need to change your shipping address after placing an order, please notify us as soon as possible. We can only make changes to the shipping address if the order has not yet been shipped.

By placing an order with Freestyle Ontario, you agree to the terms outlined in this Shipping Policy. We appreciate your understanding and cooperation as we work to deliver your products efficiently and securely.

If you have any further questions or require assistance, please do not hesitate to contact our friendly customer support team at [insert customer support email]. Thank you for choosing Freestyle Ontario!

*Note: This shipping policy is adapted from the framework provided by Printify , modified to suit the policies and practices of Freestyle Ontario.*